aci44's Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") has been prepared on behalf of the aci44 platform ("we", "our", "Platform"). It provides a detailed description of how personal information belonging to our users in Bangladesh is collected, processed, stored, and protected.

By using aci44's website or services, you are considered to have given your consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to all users of aci44's services — including slot games, cricket betting, live casino, bingo, and all of our digital products. This Policy has been prepared in alignment with applicable laws and data protection regulations in Bangladesh.

2. What Information We Collect

aci44 may collect various types of information based on the nature and scope of our relationship with you. The categories of information collected are described in detail below.

2.1 Information You Provide Directly

When you create an account on aci44 or use our services, you provide the following information directly:

• Full name, date of birth, and national ID / passport details (for identity verification)
• Contact information — email address and mobile number
• Bangladeshi address — district, division, and postal code
• Payment information — bKash, Nagad, Rocket, or bank account details (stored securely)
• Security information — password and security question answers (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• Device information — device type, operating system, browser version
• Network information — IP address and type of internet connection
• Usage patterns — which pages were visited, session duration, and click patterns
• Information obtained from cookies and similar technologies
• Transaction history — information relating to deposits, withdrawals, and gaming activity

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as identity verification service providers or fraud prevention systems. This information is used solely to ensure the security of your account and legal compliance.

3. How We Use Your Information

aci44 uses collected information for specific and legitimate purposes. No information is used beyond the purposes stated here.

3.1 Operating and Improving Services

• Creating, managing, and completing account verification
• Processing transactions — deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Running gaming and betting services without interruption
• Accurately distributing bonuses, VIP points, and rewards
• Identifying and resolving technical issues on the platform

3.2 Providing Customer Support

• Providing assistance via live chat and email
• Resolving your complaints and queries
• Sending important updates and security notifications

3.3 Meeting Legal Obligations

• Age verification — ensuring access only for those aged 21 and above
• Implementing responsible gaming policies
• Preventing fraud, money laundering, and other illegal activities
• Maintaining compliance with applicable legal requirements

3.4 Providing a Personalized Experience

• Recommending games and offers based on your preferences
• Analyzing usage patterns to improve the quality of the platform
• Monitoring responsible gaming patterns and providing support where needed

4. Cookie and Tracking Technologies

Cookies and similar technologies are used on the aci44 website. Cookies are small data files stored in your browser that help improve your experience when using our services.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and running the platform's core functions.
• Functional Cookies: Store your language preferences, display settings, and personalized experience.
• Analytical Cookies: Monitor platform usage patterns and help improve service quality.

You can block or delete cookies by changing your browser settings. However, doing so may cause some features of the platform to not work properly.

5. Sharing Information with Third Parties

aci44 never sells, rents, or transfers your personal information to third parties in an unauthorized manner. However, information may be shared in the limited circumstances below:

5.1 Service Partners

Information may be shared on a limited basis with trusted partners for the operation of our services, such as:

• Payment processing services (bKash, Nagad, Rocket, and banking services)
• Identity verification and KYC (Know Your Customer) service providers
• Data protection and cybersecurity service providers
• Game software providers (PG Soft, Pragmatic Play, JILI, Spribe, etc.)

All these partners operate under strict confidentiality agreements and the information shared with them is used only for specified purposes.

5.2 Legal Obligations

In the following cases we may be required to disclose information under Bangladeshi law or by order of authorities:

• In response to a court order or legal notice
• Upon a lawful request from a government investigative agency
• To prevent fraud, deception, or other crimes
• To protect the safety of our users or the general public

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving aci44, user information may also be transferred. In such cases we will notify you in advance.

6. Data Protection Measures

aci44 uses industry-standard technologies and processes to protect your personal information. Our security measures include:

• Use of 256-bit SSL/TLS encryption technology for all data transfers
• Application of advanced encryption methods for storing sensitive information
• Storing data in a secure server environment and conducting regular security audits
• Access controls — only authorized personnel can access relevant information
• Automated monitoring systems to detect suspicious activity
• Data backup and disaster recovery planning

Please note that no data transfer over the internet is completely secure. We take every reasonable measure to ensure protection, but we cannot guarantee absolute security.

7. Data Retention Period

How long aci44 retains your personal information depends on the type of information and the relevant legal requirements.

• Account information: Retained while the account is active and for a set period after closure as required by law.
• Transaction information: Long-term retention is required in accordance with financial regulations.
• Communication logs: Records of support requests and communications are retained for a set period to ensure service quality.
• Cookie data: Retained for the duration of a session or for a set period, depending on the type of cookie.

When the need to retain information has ended, we delete it or anonymize it using secure methods.

8. Your Rights

As a user of aci44, you have the following rights over your personal information:

To exercise any of these rights, please contact our support team. We will assess your request appropriately and respond in accordance with applicable law.

9. Protection of Minors

aci44 is a service for those aged 21 and above only. We do not intentionally collect personal information from any person under that age.

If we become aware that information belonging to a person under the age of 21 is in our system, we will immediately close that account and securely delete the associated information.

If you believe a minor is using our platform, please inform us immediately.

10. Changes and Updates to This Policy

aci44 may update or revise this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a clear notice on the platform
• By sending a notification to your registered email address
• By changing the date of the updated policy

If you continue to use aci44's services after the updated policy takes effect, it will be assumed that you have consented to the new policy. We therefore recommend reviewing this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. aci44's support team is active 24/7 and provides assistance in both Bengali and English.

This policy has been effective since 2026 and applies to all your transactions and interactions with aci44. For more information, please read our Terms and Conditions and Responsible Gaming page.